Palace Casino Resort offers ample accessible parking in surface parking lots and on each floor of the parking garage near the elevator. When a guest accepts assistance from an employee, assistance will be provided to the satisfaction of the guest and at minimal risk.Īll employees are aware of accessibility options within the facility, and will seek guidance from their immediate Supervisor if there are any questions or concerns they are unable to address. Palace employees will offer reasonable assistance to a customer with a disability, or permit that assistance be provided by a support person accompanying the customer. Through every interaction, Palace Casino Resort strives to ensure those with disabilities receive the specialized service and access they require to accommodate their specific needs. The following information details structure and services for individuals with disabilities. This information page has been created to explain accessibility standards for our guests. Although we do not control other vendors, we will encourage vendors of third-party digital content to provide content that is accessible and user friendly. Guests who experience any difficulties in using this website should call us at 1-80 or email We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and overall accessibility policies. We seek to ensure that all guests with disabilities can make a reservation and have access to the information on this website. Therefore, we recommend that guests plan to visit with someone who can physically assist them, when necessary. In some cases, however, guests may need the assistance of a member of their party to fully utilize these areas. The casino, hotel, restaurants and resort amenities are accessible to all guests. Resort access, parking, signage, services, hotel rooms, restrooms and amenities are designed to comply with the guidelines of the Americans with Disabilities Act, as well as other federal, state and local laws relating to persons with disabilities. We have worked with builders to create a resort that not only complies with applicable law, but also strives to provide accessibility and comfort for all patrons. Our resort was designed to be accessible and available to all and offers a wide range of accessible accommodations to meet the needs of our guests. Providing the highest standard of service accessibility to guests with disabilities is one of our primary goals. Palace Casino Resort is committed to delivering exceptional customer service to all our guests.

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